Privacy Policy

Effective Date: March 19, 2025

At Care Locator, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when using our platform. By using Care Locator’s services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our platform:

  • Personal Information: When you register or use our services, you may provide personal information such as your name, email address, phone number, payment details, and any other information required to facilitate the services provided.

  • Profile Information: For users and service providers, we collect details such as service preferences, service history, and relevant background checks.

  • Device and Usage Information: We collect information about your device, browser, IP address, and how you interact with the platform, including your search history, location, and usage patterns.

  • Communications: We may collect information you provide when you communicate with us through emails, messages, or customer support.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To facilitate the connection between users and service providers, including managing bookings, payments, and communications.

  • Improving Our Platform: To analyze and improve our platform’s performance, usability, and features.

  • Customer Support: To respond to inquiries, resolve issues, and offer assistance when needed.

  • Marketing and Promotions: We may send you promotional materials or updates regarding our services. You can opt out of these communications at any time.

  • Compliance: To ensure compliance with legal requirements, resolve disputes, and enforce our Terms of Use.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. However, we may share your information in the following circumstances:

  • Service Providers: We share necessary information with service providers, such as caregivers and pet care providers, to facilitate service delivery. These providers are required to keep your information confidential.

  • Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or government request.

  • Business Transfers: If Care Locator is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have the following rights regarding your personal data:

  • Access and Update: You can access and update your account information at any time by logging into your account on Care Locator.

  • Opt-Out: You can opt out of receiving marketing emails or promotional materials by following the unsubscribe instructions in our emails or by contacting us directly.

  • Delete Your Data: You can request the deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

  • Cookies: You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, track your usage, and improve our services. You can control cookie settings through your browser, but disabling cookies may impact the functionality of the platform.

7. Children’s Privacy

Care Locator does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

9. International Data Transfers

If you are located outside of the country in which Care Locator operates, your personal data may be transferred to and processed in the country where our services are hosted. By using Care Locator, you consent to the transfer and processing of your information as described in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: contact@care-locator.com

By using Care Locator, you acknowledge that you have read and understood this Privacy Policy.